Reservations can generally be made up to 1 year in advance.
We do not accept waiting list requests. Please check room availability by phone or online from time to time.
If you made your reservation through the official website or by phone, please contact the hotel.
If you booked through a travel agency, please contact the agency you used.
If you made your reservation through the official website or by phone, please contact the hotel.
If you booked through a travel agency, please contact the agency you used.
Reservations through our official website, phone, and e-mail, 1 day before the check-in date is 20%. The check-in date is 80 %. No show is a 100% accommodation fee will be applied.
We are afraid that it is not possible to amend and cancel the reservations made though travel agencies and their website. Please inquire them of your request.
All rooms are non-smoking.
We cannot guarantee availability as we have a limited number of rooms, but we will do our best to accommodate your request.
The floors are divided according to the room type.
Please reserve the same room type with your travel companion.
We will arrange adjoining rooms as possible.
There are no connecting rooms in the hotel.
Our standard check-in time is 2:00 p.m. and check-out time is 11:00 a.m.
We are afraid that we do not offer early check-in service. If the room is prepared, you may be able to check in around 12 p.m. before check in time. Please ask at the Front Desk.
If your room is ready, early check-in may be possible even before 2:00 PM.
However, we may have to decline your request if the hotel is fully booked.
If your check-in will be later than originally planned, please contact the hotel only if you expect to arrive after 11:00 p.m.
Check-out time is by 11:00 a.m. If you would like to extend your stay after 11:00 a.m., the extra charge will be 1,100 JPY per person per hour which is by 2:00 p.m.
If you need to check out later than 2 p.m., please reserve your room one more day.
You can access the Internet thorough Wi-Fi and wired LAN in all guest room for free. As guest rooms are not equipped with PC, please bring yours if necessary.
The following amenities are available.
Tea set(Coffee, Japanese tea), Razor, Clothing deodorizer, Sanitary bags, Laundry bags, Shoe shine paper, Tissues, Cotton swabs, Disposable slippers, Night wear, Hair dryer, Hair brush, Face towels, Bath towels, Toothbrush set, Face soap, Body soap, Shampoo, Conditioner
Unfortunately, we do not offer extra beds.
Unfortunately it is not possible to smoke in a room because all rooms are non-smoking . Please use the smoking area located in the lobby on the 8th floor.
We will do our best to arrange for you to stay in the same room.
However, we cannot accommodate this request if there is even a 1-day gap in your stay dates.
Guest room types are assigned to different floors, so
if you would like adjacent rooms, please book the same room type as your companion.
We will do our best to prepare rooms next to each other.
Additional charges vary depending on the room type, so please contact the hotel.
Unfortunately, day use is not available.
If rooms are available, you can make a reservation by phone or through our website. Please note that if you make a long-term reservation, the hotel may contact you in advance.
Pets are not allowed. However, there are no restrictions for guide dogs or assistance dogs.
Please refrain from using food delivery services.
If you do use one, please receive your order yourself outside the hotel. Front desk staff cannot accept deliveries on your behalf.
Please contact the hotel. To help us assist you more quickly, please let us know the date and time of your stay, your room number, and where you used the item.
Yes.The view varies depending on the guest room, but some twin rooms on the upper floors offer a view of the Tokyo night skyline.
We do not charge for children up to age 6 to co-sleep free of charge per bed. Room charges will be incurred for children from age 7 at the same rates as adults.
The hotel allows 1 child up to age 6 to co-sleep free of charge per bed. (e.g. 1 child for double rooms; up to 2 children for twin rooms) However, amenities such as toothbrushes and towels will only be provided for the number of guests in the room.
Also, meal plans do not include meals for guests sharing a bed.
We do not provide extra beds. We apologize for the inconvenience.
In the case of a minor up to age 18 staying alone or in a group of minors only, we would request to the parent/ Guardian to fill out a letter of consent and submit the letter to the hotel upon check in. (Unaccompanied junior high school students and younger are not permitted to stay)
Please download the letter of consent as below.
We do not have a children’s menu, but children can dine at a special child rate.
However, the special child rate applies only when payment is made at the hotel. It does not apply to plans that include meals.
Children (ages 7-12): JPY 2,500
Children (ages 3-6): JPY 1,500
We do not provide children’s amenities, but adult amenities such as toothbrushes and towels are provided according to the room occupancy.
Yes, we do. Quantities are limited, so please contact the hotel in advance.
Yes, we do. Quantities are limited, so please contact the hotel in advance.
Yes, we do. Quantities are limited, so please contact the hotel in advance. Please note that they may not be available depending on the room type.
Please note that we ask for advance payment for the room charge at check-in.
Most major credit cards are accepted including VISA and JCB.
The following international cashless payment services are accepted: Alipay+, WeChat Pay, Union Pay, JKO Pay, LINE Pay, and XNAP.
We do not accept overseas remittance.
We will give you a receipt if the payment is done in the hotel.
In addition to the room charge, this must be paid at check-in.
– JPY 100 per person per night for room charges from JPY 10,000 to JPY 14,999 (service charge included, tax excluded)
– JPY 200 per person per night for room charges of JPY 15,000 or more per person per night (service charge included, tax excluded)
※From stays beginning in April 2027, the following change will apply.
For accommodation charges of 13,000 yen (excluding tax) or more per person per night: 3% of the accommodation amount.
For details, please see the Tokyo Metropolitan Taxation Bureau website.
The room rates shown on the website do not include the accommodation tax, so please pay it at check-in.
Please also note that even if you pay in advance, the accommodation tax must still be paid on site.
You can experience The Godzilla world.There are many surprises with a playful spirit in this room such as trick wall which react to black light and then arts appear on the wall.
Please enjoy The Godzilla world that can only be experienced at Hotel Gracery Shinjuku.
A new concept room has been created that makes you feel like you’ve visited a special effects studio.
In this room, you can experience the battle between Godzilla and King Ghidorah set in Shinjuku with a sense of realism and the director of Godzilla movies.
You can get a good view of “GODZILLA HEAD” from The Godzilla View room and enjoy a sense of reality and presence.
The Godzilla VS.King Ghidorah room /The Godzilla room /The Godzilla View rooms can be only reserved through the official website. You can only see its availability 5 month before the current month. The payment is needed by only credit card in advance.
14 day before the check-in date is 20%. The check-in date is 80 %. No show is a 100% accommodation fee will be applied.
14 day before the check-in date is 20%. The check-in date is 80 %. No show is a 100% accommodation fee will be applied.
1 day before the check-in date is 20%. The check-in date is 80 %. No show is a 100% accommodation fee will be applied.
Only hotel guests and customers using GRACERY LOUNGE on the 8th floor may view it up close from the 8th-floor terrace.
* Please note that entry to the terrace is currently restricted for the time being. We apologize for the inconvenience.
The Godzilla View Room offers a clear view of the Godzilla Head, allowing you to enjoy an immersive experience.
For security reasons, errors may occur depending on your internet environment or card. Please contact your card company.
Unfortunately, we do not have a pool.
Unfortunately, we do not have a gym.
A microwave is available in the 8th-floor lobby.
Laundry facilities are available in the 8th-floor lobby.
One is available in the 8th-floor lobby.
Unfortunately, there are no storage lockers in the hotel.
There is a 7-Eleven on the 1st floor (open 24 hours).
There is no ATM in the hotel itself, but there is one inside the 7-Eleven on the 1st floor (open 24 hours).
We have a Universal Twin Room (35 sq m). As there is only one room, please contact the hotel.
It is available in the lobby and guest rooms.
Please ask at the Front Desk when you need any of the following:
【Free】 ※Stock is limited.
Iron / Trouser press / Blanket / Various pillows/ Ice pillow / Massage pillow / Thermometer / Desk lamp / Nail clippers / Extension cord /
Bottle opener / Wine cooler / Hairdryer / Wheelchairs (available only inside the building) / Tablewares/ Sewing set / Shoe dryer / Round dryer / Hair straightener / 1day sanitary products / Baby cot / Bed guard
【Paid】 ※Stock is limited.
■ Computer (¥1,100/night)
■ Stroller (¥1,100/one day)
We can assist with restaurant reservations at the front desk after you check-in.
We do not provide pick-up and drop-off service. Please check the limousine bus information of Access.
Please contact our concierge directly.
※ Please note that we do not offer a taxi service from the airport
I’m afraid we do not make ticket arrangements for amusement facilities.
Yes. Please ask at the front desk.
There is no doctor or nurse on site. If you need help finding medical care, the front desk can assist you.
Sorry, we do not provide medications.
Only service dogs are allowed to stay in our hotel.
We have a Universal Twin Room on the same floor as the lobby. We also have rental items such as shower chairs, so please contact the hotel.
We will keep your luggage at the front desk.(it possible from your check-in date to check out.)
You can leave your luggage at the front desk until next stay for free of charge if you are going to stay in our hotel again.
Delivery from the hotel is available at the Front Desk.
Please ask the Front Desk when you need it
When sending your parcels to our hotel, please be sure to fill out the delivery slip with your reservation name and your check-in date. Please send your parcels to the following address:
1-19-1 Kabukicho Shinjuku-ku, Tokyo, 160-8466
Hotel Gracery Shinjuku Front Desk
TEL: 03-6833-1111
※ Our front desk will receive and hold on to your parcels for you until check-in.
※ We do not accept items requiring temperature control, dangerous objects, and cash-on-delivery packages.
※ We accept delivery items purchased online.
※ For group reservations made under a tour organizer, please specify the tour company and tour guide’s name.
Please use the safe in your room.
Unfortunately, there are no storage lockers in the hotel.
About a 5-minute walk from the East Exit of JR Shinjuku Station / about a 3-minute walk from Seibu-Shinjuku Station
If you are coming from JR Shinjuku Station, please note that the hotel entrance is at the back of the building, not by the front escalator.
By Limousine Bus
Limousine buses offering direct service to Haneda Airport and Narita Airport operate from Tokyu Kabukicho Tower, located within a roughly two-minute walk of Hotel Gracery Shinjuku.
You can travel without transfers, reaching Haneda Airport in as little as approximately 35 minutes* and Narita Airport in as little as approximately 1 hour and 30 minutes*.
*These represent the shortest travel times from Tokyu Kabukicho Tower to Haneda Airport Terminal 2 and Narita Airport Terminal 3. Actual travel times may vary depending on the route and traffic conditions.
By Train
【Narita Airport】
If traveling by train, the Narita Express provides direct service from Shinjuku to Narita Airport.
【Haneda Airport】
We recommend the following two routes to Haneda Airport:
① Take the JR Yamanote Line to Hamamatsucho Station, then transfer to the Tokyo Monorail bound for Haneda Airport.
② Take the JR Yamanote Line to Shinagawa Station, then transfer to the Keikyu Main Line bound for Haneda Airport.
*Please check in advance which station to get off at, as it depends on the terminal you are using.
There are coin-operated flat and mechanical parking space located at the basement of the hotel.
All time: JPY 330 every 20 minutes
The maximum rate for up to 12 hours: JPY 1,200 (Applies only to mechanical parking)
※The maximum rate can be applied repeatedly until 24 hours.
【Flat parking space】
Width: 1.95m Length: 5.3m Height: 2.1m
【Mechanical parking space】
Width: 1.95m Length: 5.3m Height: 1.55m
Business hours: 8：00~23：00
Please note that it is not possible to make a reservation for the parking space.
Hotel Gracery Shinjuku is conveniently located near Shinjuku Station, providing excellent access to a wide range of sightseeing spots.
[Sightseeing spots within walking distance]
Kabukicho, Shinjuku Golden Gai, Omoide Yokocho, Hanazono Shrine, Shinjuku Gyoen, Tokyo Metropolitan Government Building Observation Deck, etc.
Approximate travel times are about 7 minutes to Shibuya via the JR Yamanote Line, about 17 minutes to Ginza via the Tokyo Metro Marunouchi Line, and about 30 minutes to Asakusa by transferring between the JR Chuo-Sobu Line and the Tokyo Metro Ginza Line.